Straight Line Electrical PTY LTD · ABN 81 702 329 691
Terms &
Conditions.
Terms and Conditions of Trade for Straight Line Electrical PTY LTD. Updated 4 November 2026. These terms apply to mobile auto electrical services and goods supplied by the Company.
Who you are contracting with
These Terms and Conditions apply to goods and services supplied by Straight Line Electrical PTY LTD (ABN 81 702 329 691), referred to as “we”, “us” or “the Company”. Your contract is with the Company. An employee or director who communicates with you acts on its behalf and does not personally contract to supply the work. “You” means the customer identified in our quotation or booking.
Quotes, bookings and authority
Written quotes are valid for 30 days unless stated otherwise. An estimate is an indication only; we will seek approval before exceeding an agreed scope or spending limit. You confirm that you own the vehicle or are authorised to arrange and approve work for its owner. A person placing an order for a business confirms authority to bind that business. These terms apply when made available to you before you accept a quote, place an order or authorise work. Any separately agreed written terms prevail to the extent of inconsistency. Changes to these terms apply only to future contracts unless agreed with you.
Scope, variations and diagnostics
Our quote or booking confirmation describes the agreed work and any exclusions. Diagnostic time is chargeable at the rate disclosed before work begins, including where an intermittent fault cannot be reproduced or further investigation is needed. We will explain additional work, its estimated cost and any effect on timing, and obtain your approval before proceeding. Approval may be recorded by email or text message. If approval is unavailable, we may pause work and make the vehicle safe within the authorised scope. Additional faults or unrelated systems are outside the agreed scope unless added by agreement.
Mobile attendance and safe access
Any call-out, travel or minimum diagnostic charge will be disclosed before booking. An agreed attendance fee covers travel and attendance, even if repairs cannot be completed. You must provide accurate location and vehicle details, keys, lawful access and a safe working area. If access or conditions prevent safe work, we may stop and discuss rescheduling. Any charge for an unsuccessful attendance must reflect the agreed fee and reasonable costs actually incurred, without double recovery.
Prices, deposits and payment
Consumer prices are in Australian dollars and include GST unless expressly stated otherwise. Any freight or other additional charge will be disclosed before you commit. Unless agreed in writing, payment is due on completion of services or before dispatch of ordered goods, as applicable. Any deposit, its purpose and payment milestones will be agreed in advance. Deposits are credited against the price. We may pause unperformed work or withhold dispatch for an overdue undisputed amount after reasonable notice, where lawful. We will provide an itemised invoice on request.
Trade accounts and overdue amounts
Credit terms apply only if approved in writing; otherwise our standard payment terms apply. Tell us promptly about a disputed invoice so we can investigate, and pay any undisputed amount when due. We may suspend further credit on reasonable notice for overdue undisputed debts. Any late-payment interest must be expressly agreed in writing before credit is extended and must be lawful and reasonable; these terms do not impose an unspecified interest rate. We may recover reasonable debt-recovery costs actually incurred and legally recoverable, without duplicate recovery.
Parts, availability and ownership
Parts are subject to availability. We will seek your approval before substituting a materially different part or changing an agreed price. Ownership of goods supplied by us passes on full payment to the extent permitted by law. This does not authorise entry to your premises, interference with your vehicle or repossession without lawful authority. Risk in delivered goods passes when you or your authorised recipient takes possession, subject to your statutory rights. We remain responsible for reasonable care of property in our custody.
Customer-supplied parts and existing faults
You must disclose known faults, prior modifications and relevant vehicle history. We may decline to fit a part that appears unsuitable, unsafe or incompatible. We do not give a voluntary product warranty for parts you supply, but remain responsible for our workmanship and any non-excludable legal obligations. If a supplied part is faulty or incompatible, removal, diagnosis or replacement work requires your approval and may incur additional agreed labour charges. We are not responsible for pre-existing defects or failures caused by supplied parts to the extent we did not cause or contribute to them.
Performance modifications and vehicle use
Tell us your intended use, including road use, competition use and any required certification, before approving modifications. Some products are intended only for competition or off-road use. We will disclose known relevant restrictions, but do not promise a particular power output, competition result or certification unless expressly agreed. You are responsible for obtaining required approvals, registration and insurance appropriate to your intended use, except where arranging an approval is included in our scope. We may refuse unsafe or unlawful work. This clause does not limit our duty to perform services with due care and skill or any agreed fitness-for-purpose obligation.
Testing and customer property
Where reasonably necessary for the authorised work, you authorise appropriate diagnostic operation and lawful road testing by a suitably licensed person, subject to any restrictions you tell us before work starts. Remove valuables and tell us about special operating requirements, immobilisers and access restrictions. We must take reasonable care and remain responsible for loss or damage caused by our failure to meet applicable legal obligations.
Workmanship warranty and consumer guarantees
We provide a voluntary 12-month warranty from completion for defects caused by our workmanship. Contact us using the details on this page, describe the issue and provide your invoice or other proof of service. We will arrange assessment and, where the defect is covered, rectify it without charge, including reasonable assessment and rectification costs. Do not continue using an unsafe vehicle; take reasonable steps to prevent further damage. Please give us a reasonable opportunity to assess the issue where practicable, without limiting your right to urgent repairs or statutory remedies. This voluntary warranty does not cover wear and tear or damage caused by misuse, accident, water ingress, corrosion, rodents, unrelated faults or later modifications, except to the extent our defective work caused or contributed to the issue. Manufacturer warranties, if available, are additional benefits and do not replace your rights against us.
Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. Nothing in these terms excludes, restricts or modifies these rights or any other right or liability that cannot lawfully be excluded.
Liability where limitations are lawful
Subject to your non-excludable rights, and only for goods or services not ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, where section 64A of the Australian Consumer Law permits and it is fair and reasonable, to replacing or repairing goods, supplying equivalent goods, paying the cost of those remedies, supplying services again or paying the cost of having services supplied again, as applicable. Any such limitation does not apply where unlawful or where it would not be fair or reasonable. We do not exclude liability for our fraud, wilful misconduct or negligence causing personal injury. We are not responsible for loss to the extent caused by your breach, misuse or a third party for whom we are not legally responsible. You must take reasonable steps to minimise loss; this does not remove any statutory entitlement.
Cancellations, special orders and returns
Tell us as soon as possible if you need to cancel or reschedule. Any cancellation charge must have been disclosed before booking and be limited to reasonable, unavoidable loss actually incurred, taking account of costs saved and reasonable efforts to reduce the loss. Special-order or non-returnable parts require your prior approval of the applicable conditions. We will refund any deposit balance after deducting only amounts properly due. There is no automatic change-of-mind return entitlement unless agreed or required by law. Faulty, misdescribed or otherwise non-compliant goods and services remain subject to Australian Consumer Law remedies. If we cancel, we will refund amounts for goods or services not supplied, subject to any other legal entitlements.
Timing and events outside our control
Completion and delivery dates are estimates unless expressly guaranteed. We will notify you of material delays, take reasonable steps to reduce their effect and discuss revised arrangements. Events outside our reasonable control may affect timing, but do not excuse failures caused by us or remove your rights to remedies, cancellation or a refund where required by law. If a substantial delay prevents performance, either party may end the unperformed part of the contract, with payment and refunds adjusted for goods or services properly supplied and applicable legal rights.
Enquiries, orders and personal information
Submitting a website enquiry or checkout request is a request for a quotation or order confirmation; it does not itself confirm stock, acceptance of an order or a payment transaction. We will confirm availability, the total price, delivery arrangements and acceptance directly. We use contact, vehicle and order details to respond, provide services and administer the transaction, and share them with service providers only as reasonably necessary or required by law. Website forms use a third-party form service. Do not submit payment-card details or other unnecessary sensitive information through these forms. Contact us with questions about your information.
Disputes and governing law
Contact us first with your invoice or booking details and the outcome you seek so we can investigate and try to resolve a dispute promptly. This does not prevent you from contacting Consumer Affairs Victoria, seeking independent advice or exercising any legal remedy. Victorian law and applicable Commonwealth law govern these terms. The courts and tribunals with lawful jurisdiction may hear disputes; nothing here removes a consumer’s mandatory rights in another jurisdiction. If a provision is unenforceable, the remaining provisions continue to the extent they can operate lawfully.